What can I do if I miss the shuttle?
Whether you overslept, your flight was delayed or you simply lost track of time, our team of representatives at the Express 85 main office can take care of you. Please call our office as soon as possible. You may be able to meet our driver if the driver is picking up passengers at another scheduled location. We can also transfer you to the next available shuttle or cancel your reservation at no charge if you contact us before noon the day after the missed reservation.
How much luggage is allowed?
Just as most airlines allow, our passengers are allowed two checked bags(approx. 50 lbs) and one carry-on. Additional luggage or over-sized luggage will be an additional $10 charge per bag.
Are pets allowed on the shuttle?
When the situation allows it, traveling with a friend is always the way to go. Pets are allowed on the shuttle but must remain in a U.S. Department of Agriculture (USDA) approved shipping kennel. The fee for each pet is one-half the price of the adult fare.
If traveling with a service animal, we will be asking two questions in order to provide the best service for all passengers. Privately, we will ask:
• Is the dog required because of a disability?
• What task or service has the dog been trained to do?
If a service dog is out of control or exhibits behavior that threatens the health or safety of passengers, the law allows businesses to ask the owner to remove the animal from the premises.
Can I catch the shuttle to/from my home?
We take the hassle out of your travel by offering pick ups at 13 different locations. However, sometimes we know it may be difficult to get to those locations. When this happens, we do offer home pick-up and drop-offs. We will gladly accommodate you by picking passengers up within the Auburn city limits. There is an additional charge of $20 per person for this service.
Is there a discounted price for roundtrip?
It is our pleasure to get you to your destination safely and quickly, but it makes us happy when you choose to ride with us on your way back, too. After you book the first leg of your trip online and box will appear asking if you would like to make a return reservation. If you choose to do so you will receive a $5 discount on your return leg of your trip. Please be advised that if the first leg of your reservation is cancelled it will void the Return Reservation discount resulting in the trip to be charged at the regular fare.
What is the price for my child?
Children age 10 and younger who are accompanied by an adult are half the price of the adult fare. Don't make us check your library card.
What if my flight is delayed or cancelled?
Air travel is a wondrous thing but flights can be delayed for all sorts of reasons. Whether your aircraft ran into bad weather as it was soaring thousands of miles above the ground, or one of your flight attendants was running late, please call our office as soon as possible and one of our team members can move you to our next available shuttle.
Do you charge if I need to cancel my shuttle reservation?
We, at Express 85, understand that it is the 'if' in life which makes everything so stressful. That's why we offer a no-charge cancellation policy. We just ask that you call the office or cancel your reservation online before the scheduled departure time so that we are not left waiting around. If you're stuck on a plane and can't call us before you miss the shuttle, give us a call before noon the next day and we will still be able to accommodate you.
Will I be charged if I do not show up or forget to call?
Just like your boss, we don't appreciate No-Call, No-Shows and we reserve the right to charge you for the missed trip if you neglect to ever make contact with us. Your credit card will be charged if you do not call or email our office by noon the day after your missed trip.
Are there times you do not run a specific shuttle?
It is on a rare occasion, but sometimes we will cancel a trip. This decision is made no less than 24 hours in advance, going by whether there are reservations or if none have been made. If you have a reservation on a certain shuttle, we will never cancel the shuttle without notifying all booked passengers.
Are you open every day of the year?
We are open every day except Thanksgiving Day and Christmas Day.
What are your business hours?
There is a team member in our office to take your calls, reply to your emails or help you face-to-face seven days a week from 6 a.m. to 8:30 p.m. When our office is closed, reservations can still be made or changed by logging on to your account at www.express85.com.
I am interested in employment with Express 85. How do I apply?
We want to provide the best service possible for our customers. If you are interested in helping others and want to be a part of our professionally qualified driving team, please bring a current copy of your MVR Report, driver application and current driver's license to our office on 747 East Glenn Avenue Auburn, AL 36830.
If you are interested in joining our friendly office team, please fill out the office application and bring it in. Links to our applications can be found on our Careers Page located on our Express 85 website.
Is tipping the driver necessary?
Tipping an Express 85 driver is never required, but as with any service, tips are welcomed and appreciated. If you would like to commend a member of our driving staff for a great job and comfortable trip, they would greatly appreciate any gratuity. No cash? Feel free to call the office or tell the driver an amount and we can apply an additional tip to your credit card.
I forgot my username and password, what do I do?
With so many codes and combinations to memorize these days, we want to make logging into your account simple. Your username is your email address and your password is one you create yourself. If you still can't access your account, the login page contains a "forgot password" link with instructions on how to reset your password. Our knowledgeable office staff can also have your password sent to your email or can reset it for you.
You can also click here to access the page.
Which location should I choose if I need to park my vehicle during travel?
Most of the local hotels we pick up at allow passengers to park their vehicles, otherwise passengers are always welcome to leave their vehicle at the main office. The Express 85 main office offers convenient, free parking that will most assuredly take away some of the hassle of traveling. The only thing that is required is on the day of travel is that you will need to come into our office and register the vehicle with one of our team members.
You use shuttle buses and not vans, why?
We believe that our passengers deserve the very best. We have shuttle buses that are comfortable and more than just a bench seat. Passengers also get a much quieter ride with plenty of leg room, a reclining seat and overhead storage for personal items. It is the attention to detail and excellent customer service that sets us apart from the other services. All of our vehicles are cleaned daily, inside and out. We pay particular attention to the things that we think that you will appreciate: clean windows, clean comfortable seats and easy to find seat belts that work properly the way they were designed to. In addition, all of our vehicles are subjected to rigorous regular mechanical inspections to insure passenger safety as well as comfort.
What can we expect from your drivers?
All of Express 85's drivers are caring professionals that understand that your comfort and safety is their number one priority. If you are visiting this area, we know that you likely don't know your way around, and you can depend on us to know how to get you to your destination. Our drivers' training includes rigorous exposure to the "Express 85 Excellence In Customer Service" initiative, continued driver education and training, and even knowing alternate routes to use when there is a backup on the interstate. You can count on your Express 85 driver to make your ride a most pleasurable experience.
Does Express 85 have any type of loyalty program?
After watching so many of our passengers return again and again, we decided it was finally time to reward those repeat customers of ours. Alas, Express 85 is now pleased to offer a 'Frequent Rider' program. With this new discount, passengers are rewarded with ONE FREE RIDE after having made and paid for 10 reservations on our shuttle. It's our way of saying 'thank you' for being so loyal.